Privacy Policy

This website, primetelelink.in, is operated by Prime Telelink Private Limited (CIN U64202RJ1999PTC016058), a weighbridge-electronics and industrial-weighing manufacturer registered in Jaipur, Rajasthan. For the purposes of the DPDP Act we are the Data Fiduciary responsible for the personal data described below, and you are the Data Principal.

We deliberately collect only what we need to respond to you and to supply and service our products:

• Enquiry & RFQ details — your name, company, role, phone number, email and the requirement you describe (capacity, deck size, location, application).
• Order & service records — purchase orders, delivery and installation addresses, calibration and warranty history where you transact with us or a dealer.
• Website usage — basic, aggregated analytics such as pages viewed and approximate region, used to improve the site. We do not build advertising profiles.

We do not ask for, and request that you do not send us, sensitive information (such as financial account credentials or government identifiers) through website forms.

We process your personal data only for these specified, lawful purposes, on the basis of the consent you give when you submit a form or the legitimate use of fulfilling a transaction you have asked for:

• To respond to your enquiry and prepare a quotation;
• To process, dispatch, install, calibrate and warranty the products you order;
• To route your request to the authorised dealer or service engineer nearest you;
• To meet our legal, tax, Legal Metrology and statutory record-keeping obligations.

We do not sell your personal data. We share it only where it is necessary to do what you have asked of us:

• With our authorised dealers and service partners, so a team near you can quote, install and service;
• With logistics, payment and IT service providers that process data on our behalf under confidentiality obligations;
• Where required by law, court order or a lawful request from a government authority.

We retain enquiry records for as long as needed to serve you and, for orders, for the period required by warranty, Legal Metrology and applicable tax and company law. When personal data is no longer required for these purposes and we are not obliged to retain it, we erase it or anonymise it.

We apply reasonable technical and organisational security measures — access controls, encryption in transit, and limiting access to staff who need it — to guard against unauthorised access, disclosure or loss, as required under the DPDP Act and the Information Technology Act, 2000. No method of transmission is perfectly secure, but we work to keep your data safe.

Under the DPDP Act you may, by writing to our Grievance Officer below:

• Access a summary of the personal data we hold about you and how we process it;
• Correct, complete or update inaccurate data, or request erasure of data we no longer need;
• Withdraw consent at any time (this does not affect processing already carried out);
• Nominate another person to exercise your rights in the event of death or incapacity;
• Raise a grievance and have it addressed through the mechanism set out below.

We will verify your identity before acting on a request and respond within the timelines prescribed under applicable law.

This site uses only essential cookies and privacy-friendly, aggregated analytics to understand traffic and improve performance. It does not run intrusive third-party advertising trackers. You can block cookies in your browser settings without losing access to the information on this site.

Our products and this website are intended for businesses and professionals, not children. We do not knowingly collect the personal data of anyone under 18. If you believe a child has provided us data, contact our Grievance Officer and we will delete it.

We may update this policy to reflect changes in our practices or the law. The “last updated” date above shows the current version; material changes will be reflected here.

If you have any question, request or complaint about your personal data, please contact our Grievance Officer, who is designated under the DPDP Act and the IT Rules to address them:

We aim to acknowledge grievances within 48 hours and to resolve them as soon as possible, within the period prescribed by applicable law. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India as provided under the DPDP Act.