After the sale is where it counts

A stopped weighbridge stops your trucks. We don’t let it sit.

The cheapest scale is worthless if no one answers when it fails. Because we make the cells, the boards and the software, support is one number and one accountability — backed by 250+ dealers and our own field engineers across India.

One number, one accountability

Cells, indicator, software — all ours. So a fault is one call, never a finger-pointing match.

0+Dealers & partners
0+Years
1994Servicing since
What you get after you buy

Support that shows up.

One number, one accountability

We make the cells, indicators, software and cabinets — so any fault is one call, never a blame game.

A team near your site

250+ dealers and our own field engineers install, calibrate and service across India — not a distant HQ.

Fast response when you’re down

A stopped weighbridge stops your trucks — so we prioritise breakdowns and get an engineer there fast.

On-site calibration & stamping

We bring certified test weights to you, calibrate to OIML R60 and ready the Legal Metrology paperwork.

Annual Maintenance Contracts

Planned preventive visits, priority breakdown cover and scheduled calibration — so accuracy never drifts.

Spares kept, for years

We make the boards and cells, so spares stay available for years — never scrap a scale over one part.

From your call to back-in-service

How a support call is handled.

  1. 01

    You call or WhatsApp

    One line — model and what’s happening. You reach the people who build the product, not a ticket queue.

  2. 02

    We diagnose remotely

    Most indicator and software issues are solved on the call. Many of our terminals support remote diagnostics.

  3. 03

    An engineer is dispatched

    If it needs hands on site, your nearest dealer or our field team is sent with the right spare in hand.

  4. 04

    Calibrated, stamped, documented

    Back to accuracy, re-verified against traceable weights, with the certificate and paperwork in your folder.

Already running Prime — or inheriting it?

Put your weighbridge on a service plan.

Send your site and model — we’ll quote an AMC with planned calibration, priority breakdown cover and spares on hand.